Refund & Returns Policy

Overview

Our return policy lasts 7 days from the date you receive your order. If 7 days have passed since delivery, we’re unable to offer a refund or exchange for a change of mind. Manufacturing defects are always covered separately — see “Damaged or defective items” below.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging, along with proof of purchase (your order number or receipt).

Conditions for a return

• Item is unused and in its original, undamaged condition
• Original packaging is intact
• Return is requested within 7 days of delivery
• Proof of purchase (order number or receipt) is provided

Non-returnable situations

We may decline a return, or offer only a partial refund, in these cases:

• The item shows clear signs of use, wear, or damage not caused by us
• Parts are missing for reasons not due to our error
• The request is made more than 7 days after delivery
• Custom or personalised orders (e.g. embossed initials) — unless they arrive defective

Damaged or defective items

If your order arrives damaged, defective, or you received the wrong item, we’ll make it right at no cost to you — a replacement or a full refund. Our leather goods also carry a 1-year warranty against stitching and craftsmanship defects under normal use. Please reach out within 48 hours of delivery with a photo so we can help quickly.

Refunds

Once we receive and inspect your returned item, we’ll email you to confirm we’ve got it and let you know whether your refund is approved. If approved, your refund is processed to your original payment method. For Cash on Delivery orders, we’ll arrange the refund via bank transfer or your preferred method. Please allow a few working days for it to reflect.

Late or missing refunds

If you haven’t received your refund yet, first re-check your bank account. Then contact your bank or payment provider — there’s often some processing time before a refund is officially posted. If you’ve done all of this and still haven’t received it, email us at [email protected].

Return shipping

To return an item, please mail it to: Bhatta Chowk Kasur. You are responsible for your own return shipping costs, and these are non-refundable — unless the return is due to our error (a damaged, defective, or wrong item), in which case we cover it. For higher-value items, we recommend a trackable shipping service, as we can’t guarantee we’ll receive un-tracked returns.

Exchanges

We replace items that are defective or damaged. To exchange an item for the same product, email [email protected] or message us on WhatsApp with your order number, and we’ll guide you through the process.