Frequently Asked Questions
Everything you need to know about our leather, delivery, payments and care. Still stuck? We're one message away.
Yes — every Indus Hide product is crafted from 100% genuine full-grain leather, the highest grade available. It keeps the natural grain, breathes, and develops a rich patina that deepens beautifully with age and use.
Our wallets are saddle-stitched by hand with two needles, so every hole is locked by two separate threads. If a thread is ever cut, the seam still holds — unlike machine lock-stitching, which can unravel from a single break. Hand-stitching also lets the seams tighten and age gracefully over time.
Yes. We offer free delivery across Pakistan, and orders are usually delivered within 3–4 working days after confirmation.
We offer Cash on Delivery (COD) across Pakistan. You can also pay online — and online payments get an extra 5% discount.
Yes. A 1-year warranty is available on our leather goods, covering stitching and craftsmanship defects under normal use.
We keep returns hassle-free. If you're not satisfied, you can return an unused item in its original condition. Please see our Returns & Refund Policy for full details.
Keep it away from prolonged moisture and direct heat. Wipe with a soft dry cloth, and condition it occasionally with a leather balm to keep it supple. Natural marks and a deepening colour are part of full-grain leather's character — not defects.
Absolutely. On any product page, tap “Order on WhatsApp,” or message us directly — we'll help you place your order and answer any questions.
Right now we deliver across Pakistan. For international orders, message us on WhatsApp and we'll do our best to arrange it for you.